[rt-users] Problem with Template/Approvals Creation
Stephen Miles
smiles at callplus.co.nz
Wed Jan 7 23:16:36 EST 2004
Hi there all,
I'm new to the list and the world of rt so sorry if this question has
been asked and answered. I did search the list archives but could find
no answer so though I would ask here.
I am trying to setup a group, queue and make an approval for that queue.
I have managed to get it sort of working but only with root as the owner
of the approval ticket.
Anyway the first problem I am having is an error that reads: [crit]:
Trying to check RT::Queue rights for an unspecified RT::Queue
(/opt/rt3/lib/RT/Principal_Overlay.pm:355) when I try to create a
template for the queue I have made. I have tried making several queues
and using the general queue and get the same result. Hence when I go
through the approval/workflow creation process the template is not there
for use, although it is there in the DB.
Any help would be great.
System info: debian woody with a 2.4.20 kernel on an intel box. rt
version 3.0.8rc1, apache webserver and a mysql backend.
Thanks in advance,
Stephen
-----------------------------------------------------------------------------------------------
This message and any attachments contain privileged and confidential information.
If you are not the intended recipient of this message, you are hereby notified that any use, dissemination, distribution or reproduction of this message is prohibited. If you have received this message in error please notify the sender immediately via email and then destroy this message and any attachments.
More information about the rt-users
mailing list