[rt-users] Problem with Template/Approvals Creation

[Stephen Miles]

Hi there all,

I'm new to the list and the world of rt so sorry if this question has 
been asked and answered. I did search the list archives but could find 
no answer so though I would ask here.

I am trying to setup a group, queue and make an approval for that queue. 
I have managed to get it sort of working but only with root as the owner 
of the approval ticket.

Anyway the first problem I am having is an error that reads: [crit]: 
Trying to check RT::Queue rights for an unspecified RT::Queue 
(/opt/rt3/lib/RT/Principal_Overlay.pm:355) when I try to create a 
template for the queue I have made. I have tried making several queues 
and using the general queue and get the same result. Hence when I go 
through the approval/workflow creation process the template is not there 
for use, although it is there in the DB.

Any help would be great.

System info: debian woody with a 2.4.20 kernel on an intel box. rt 
version 3.0.8rc1, apache webserver and a mysql backend.


Thanks in advance,

Stephen




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