[rt-users] Ability to hide comments in the ticket

[Kelly F. Hickel]

Not if they're an unprivileged user, using the SelfService interface.
If they are a privileged user, then yes, they can see them....

Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh at mqsoftware.com


> -----Original Message-----
> From: Ben Bush [mailto:ben at vintela.com]
> Sent: Thursday, January 08, 2004 2:53 PM
> To: Tim Wilson
> Cc: rt-users at lists.fsck.com
> Subject: Re: [rt-users] Ability to hide comments in the ticket
> 
> But if the user logs in to the web interface, they can see these
comments.
> 
> Ben
> 
> Tim Wilson wrote:
> 
> >On 1/8/04 12:10 PM, "Ben Bush" <ben at vintela.com> wrote:
> >
> >
> >
> >>Is there a way for me to add comments to a ticket that other
priviliged
> >>users can see but that the requestor can not see? I find it common
to
> >>want to document information on a per ticket basis that we may not
want
> >>to communicate to the person that has opened the ticket.
> >>
> >>
> >
> >You're describing the default behavior for comments. "Reply" sends
the
> >message to the requester. "Comment" stays private.
> >
> >-Tim
> >
> >
> >
> 
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