[rt-users] Ability to hide comments in the ticket

[Ben Bush]

Ok. I had the permissions setup wrong that allowed them to do this. 
Thanks for getting me straightened out!!

Ben

Kelly F. Hickel wrote:

>Not if they're an unprivileged user, using the SelfService interface.
>If they are a privileged user, then yes, they can see them....
>
>Kelly F. Hickel
>Senior Software Architect
>MQSoftware, Inc
>952.345.8677
>kfh at mqsoftware.com
>
>
>  
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>>-----Original Message-----
>>From: Ben Bush [mailto:ben at vintela.com]
>>Sent: Thursday, January 08, 2004 2:53 PM
>>To: Tim Wilson
>>Cc: rt-users at lists.fsck.com
>>Subject: Re: [rt-users] Ability to hide comments in the ticket
>>
>>But if the user logs in to the web interface, they can see these
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>comments.
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>>Ben
>>
>>Tim Wilson wrote:
>>
>>    
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>>>On 1/8/04 12:10 PM, "Ben Bush" <ben at vintela.com> wrote:
>>>
>>>
>>>
>>>      
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>>>>Is there a way for me to add comments to a ticket that other
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>priviliged
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>>>>users can see but that the requestor can not see? I find it common
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>to
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>>>>want to document information on a per ticket basis that we may not
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>want
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>>>>to communicate to the person that has opened the ticket.
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>>>>
>>>>        
>>>>
>>>You're describing the default behavior for comments. "Reply" sends
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>the
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>>>message to the requester. "Comment" stays private.
>>>
>>>-Tim
>>>
>>>
>>>
>>>      
>>>
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>>Have you read the FAQ? The RT FAQ Manager lives at
>>    
>>
>http://fsck.com/rtfm
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