[rt-users] New ticket -> send email to requestor

[Phil Homewood]

Senoner Samuel wrote:
> I don't think RT is able to find this out, because both tickets are
> created in the same way, exept for the initial processing of the mail.

Bruce Campbell's "Incoming Email" ScripCondition for RT2
should give enough clues to get you started.

http://www.fsck.com/pub/rt/contrib/2.0/IncomingEmail/

> From: Robert Lindgren [mailto:r at orcafat.com] 
> How do I find out if a ticket was created by the webui in a scrip,
> and not created by an email?

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