[rt-users] New ticket -> send email to requestor

[Robert Lindgren]

Since nobody has answered I might add some notes.

How do I find out if a ticket was created by the webui in a scrip, and 
not created by an email?

Best regards
/Robert

Robert Lindgren wrote:
> Hi
> 
> Quick question, is it possible to set up rt so that when a new ticket is 
> created by an admin, and the requestor is set to != admin, rt will send 
> out an email to the "requestor", with any attached files if present?
> 
> And I don't want to send out this when a "normal" ticket is created, i.e 
>  when someone sends an email to the queue I don't want them to get as 
> response.
> 
> So what I want is:
> 
> Admin create -> sets requestor test at test.com -> email to test at test.com
> and
> test at test.com -> queue -> mail to admins
> 
> sorry if this is not understandable, it's to late to think.
> 
> Cheers
> Robert