[rt-users] New ticket -> send email to requestor

[Senoner Samuel]

I don't think RT is able to find this out, because both tickets are created in the same way, exept for the initial processing of the mail.

Samuel 

-----Original Message-----
From: Robert Lindgren [mailto:r at orcafat.com] 
Sent: Tuesday,13 January,2004 16:32
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] New ticket -> send email to requestor

Since nobody has answered I might add some notes.

How do I find out if a ticket was created by the webui in a scrip, and not created by an email?

Best regards
/Robert

Robert Lindgren wrote:
> Hi
> 
> Quick question, is it possible to set up rt so that when a new ticket 
> is created by an admin, and the requestor is set to != admin, rt will 
> send out an email to the "requestor", with any attached files if present?
> 
> And I don't want to send out this when a "normal" ticket is created, 
> i.e  when someone sends an email to the queue I don't want them to get 
> as response.
> 
> So what I want is:
> 
> Admin create -> sets requestor test at test.com -> email to test at test.com 
> and test at test.com -> queue -> mail to admins
> 
> sorry if this is not understandable, it's to late to think.
> 
> Cheers
> Robert

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