[rt-users] New ticket -> send email to requestor
Senoner Samuel
Samuel.Senoner at eurac.edu
Wed Jan 14 02:39:32 EST 2004
I don't think RT is able to find this out, because both tickets are created in the same way, exept for the initial processing of the mail.
Samuel
-----Original Message-----
From: Robert Lindgren [mailto:r at orcafat.com]
Sent: Tuesday,13 January,2004 16:32
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] New ticket -> send email to requestor
Since nobody has answered I might add some notes.
How do I find out if a ticket was created by the webui in a scrip, and not created by an email?
Best regards
/Robert
Robert Lindgren wrote:
> Hi
>
> Quick question, is it possible to set up rt so that when a new ticket
> is created by an admin, and the requestor is set to != admin, rt will
> send out an email to the "requestor", with any attached files if present?
>
> And I don't want to send out this when a "normal" ticket is created,
> i.e when someone sends an email to the queue I don't want them to get
> as response.
>
> So what I want is:
>
> Admin create -> sets requestor test at test.com -> email to test at test.com
> and test at test.com -> queue -> mail to admins
>
> sorry if this is not understandable, it's to late to think.
>
> Cheers
> Robert
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