[rt-users] Re: Email encoding

[AJ]

I actually do not think that is RT's fault however.  Have you tried
attaching the attachment via the gui and then sending it back? That seemed
to work but sending it via email messed up the content type.

I noticed that if you attach via the gui, the headers go in correctly into
the headers and content-type field in the attachments table.  However, if
you email it, the attachment goes in as multipart/mixed.  I think this is
the behavior of the MTA because it looks like the mailgate just grabs what
it is given. I thought it might be an Exchange thing...



-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Paulo Matos
Sent: Wednesday, January 14, 2004 12:25 PM
To: Jesse Vincent
Cc: rt-users at lists.fsck.com; Samuel Tardieu
Subject: Re: [rt-users] Re: Email encoding

	Hi!

	I've detected some misbehaviour with mail encoding. 
	These are the scenarios: 

1. Requestor sends simple email (iso-8859-1) -> everything is ok.
2. RT answers with a simple email -> everything is ok.
3. Requestor sends email with attach (multipart) -> everything is ok

4. RT answers with attach and the conversion isn't done... see bellow:
--- cut here ---
...
X-RT-Original-Encoding: utf-8
Content-type: multipart/mixed; boundary="----------=_1074099935-880-3"
Status: RO
X-Status: 
X-Keywords:                 
X-UID: 46737

This is a multi-part message in MIME format...

------------=_1074099935-880-3
Content-Type: text/plain; charset="iso-8859-1"

> [pm - Wed Jan 14 17:00:51 2004]:
> 
> 
> Teste com attach e açentos áéióú... não...
> 
...
--- end here ---

	Despite the charset is correct, the mail isn't converted from 
utf-8 to iso-8859-1. It happens alaways on an answer with attach...

	The only message I get is:

RT: Cannot Encode::Guess; fallback to iso-8859-1
(/usr/lib/rt3/RT/I18N.pm:376)

which I find very odd...

	Hope this helps,

	Paulo Matos
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