[rt-users] Re: Email encoding

Paulo Matos pjsm at fct.unl.pt
Wed Jan 14 13:11:08 EST 2004


On Wed, 14 Jan 2004, AJ wrote:

aj> I actually do not think that is RT's fault however.  Have you tried
aj> attaching the attachment via the gui and then sending it back? That seemed
aj> to work but sending it via email messed up the content type.

	All interaction described before as "RT" is done via web 
interface... 

aj> I noticed that if you attach via the gui, the headers go in correctly into
aj> the headers and content-type field in the attachments table.  However, if
aj> you email it, the attachment goes in as multipart/mixed.  I think this is
aj> the behavior of the MTA because it looks like the mailgate just grabs what
aj> it is given. I thought it might be an Exchange thing...

	I don't use Exchange as MTA! I haven't yet debug what reaches the 
mailgate. But the construction of the message (including attachments) is 
done by RT.

	RT does it all ok (set boundaries, content-type, charset), except 
translating the 1st attachment (the response message itself) from utf-8 to 
iso-8859-1.

--
	Paulo Matos
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