[rt-users] Reply History Question

[MikeHamilton at clovisusd.k12.ca.us]

For email, we use Lotus Notes. Our users have the frequent habit of using 
using "Reply with History" when responding to emails. This makes tickets 
really long. Does anyone know of a way to strip redundant text out of 
ticket correspondance? Just a thought :-)
Sincerely,
Mike
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20040116/f211716f/attachment.htm>