[rt-users] Patching original message in Resolved ticket

Ritu Khetan ritu at netcore.co.in
Sat Jan 17 01:28:54 EST 2004


Hello All,

   How do I add the original message sent by the user in the template
for Resolved ticket. Currently the template patches only the
Ticket->Subject.

I tried Transaction->Content that did not work. 
 
Any help would be highly appreciated.

Regards,
Ritu

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