[rt-users] ShowMessageHeaders with RTIR and RT 3.2.0

[david.falkenburger at rbc.com]

I just upgraded to RT 3.2.0 and the message history doesn't display
correctly due to RTIR trying to modify the message and message headers.
 
The following file:
share/html/Callbacks/RTIR/Ticket/Elements/ShowMessageHeaders/Default
 
seems to be the culprit. The body of the message seems to be ok, but the
message header must have changed with upgrade and is not being parsed
correctly anymore. You end up getting html tags like this:
 
Subject:  the test subject is here<A
HREF="/RTIR/Tools/Lookup.html?ticket=6&type=handle&q=MIME-">MIME-</A>Version
: 1.0<A
HREF="/RTIR/Tools/Lookup.html?ticket=6&type=handle&q=X-">X-</A>Mailer: <A
HREF="/RTIR/Tools/Lookup.html?ticket=6&type=handle&q=MIME-">MIME-</A>tools
5.411 (Entity 5.404)
 
Instead of just the:
Subject:  the test subject is here
 
I renamed the ShowMessageHeaders/Default file for now until it gets fixed.
 
Dave

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