[rt-users] Help with the from line and Subject line

[Sebastian Flothow]

Am 8. Jul 2004 um 13:10 Uhr schrieb Khutjo Phillip Leremi:
> From: Apache [apache at localhost.localdomain] on behalf of General 
> support
> queue via RT [support at domainname.net]

This is not sent by RT like this. Outlook (and maybe other MUAs) have a 
'feature' which mangles the From: header if Sender: is set.

> Subject: [$rtname#12] Technical Support: test
>
> I want this lines to read as follows
> From: Technical Support Team
> Subject: Technical Support Team Autoreply( Ticket #12)

You can set headers at the beginning of your template, followed by a 
blank line. However, you do want to keep [$rtname #12], as this is what 
RT expects in incoming mail (you can put it at the end of the subject, 
though).


Sebastian

-- 
Sebastian Flothow
sebastian at flothow.de

Because it reverses the logical flow of conversation.
 > Why is top posting frowned upon?