[rt-users] Using NickName instead of Real name in replys

[Randy]

Hello
 
I am trying to change so when one of you support people respond to a ticket,

 
so in the email instead of 
Real Name via RT
 
I would like
 
NicK Name via RT
 
i looked in the "Default transaction template". It does not appear that it
is in there
 
Can some one please point me into the right direction. 
 
BTW, is there a searchable archive of these emails? If found one archive but
they were not searchable
 
Thanks
randy
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