[rt-users] Re-open ticket

[Leon]

Is there a facility in RT that will re-open a resolved ticket if someone 
sends a email to RT with the  ticket reference in the subject.

We close tickets regularly, then  later someone would send a follow up 
email that should open the ticket so that we are aware that the mail 
came in. I tested this on my current setup and it didn't change the 
ticket status to open again.

Leon