[rt-users] Empty Ticket Content

[Bret Martin]

On Thu, 22 Jul 2004 18:31:58 +0300 Odhiambo Washington wrote:
> Now when I 'Take' a ticket, I get notified, but there is no ticket
> content. What I get says:

Here's one of my templates ("Admin Created", which I use to notify
AdminCcs when a new ticket comes in) which has some extra stuff to preve
nt that message from being displayed.  You can do something similar in
your templates.

--Bret


The following new ticket was submitted at {$Transaction->CreatedAsString}

          ID: {$Ticket->id}
     Subject: {$Transaction->Subject || $Ticket->Subject || "(none)"}
      Status: {$Ticket->Status}
       Owner: {$Ticket->OwnerObj->Name}

  Requestors: {$Ticket->RequestorAddresses || "(none)"}
    Customer: {$Ticket->FirstCustomFieldValue('Customer') || "(none)"}
       Queue: {$Ticket->QueueObj->Name}

  Ticket URL: {$RT::WebURL}Ticket/Display.html?id={$Ticket->id}
{
( $Transaction->Content() eq 'This transaction appears to have no content' )
? ''
: (
"
-------------------------------------------------------------------------
" . $Transaction->Content()
  )
}