[rt-users] SelfService Help

[Ben Fineman]

Ah, thank you, I think I am beginning to understand. So, to use SelfService
the Unprivileged user must log in to RT. To log in to RT, the user must have
an account set up, even if it is Unprivileged. So, SelfService is NOT a
solution where an anonymous user who is not in our system could log in to
submit a request. Correct? Or am I still missing something?

Thanks,
Ben

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Harald
Wagener
Sent: Thursday, July 29, 2004 12:07 PM
To: 'rt-users at lists.bestpractical.com'
Subject: Re: [rt-users] SelfService Help


Am 29.07.2004 um 18:01 schrieb Ben Fineman:

> If I
> go to "http://our.rt.com/SelfService/" it just brings up what appears 
> to be
> the normal login screen. Is there something else I need to configure? 
> Is
> there a special guest username and password I can use here?

If an unprivileged user logs in, he is taken to the SelfService.
Try logging into Your rt instance and append SelfService to Your URL.

You can authenticate Your unprivileged users via RT after You set a 
password for them or have them authenticate via apache (generally more 
flexible, and needs some work on Your side).

Regards,
     Harald

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