[rt-users] SelfService Help

[Ruslan U. Zakirov]

Ben Fineman wrote:
> Ah, thank you, I think I am beginning to understand. So, to use SelfService
> the Unprivileged user must log in to RT. To log in to RT, the user must have
> an account set up, even if it is Unprivileged. So, SelfService is NOT a
> solution where an anonymous user who is not in our system could log in to
> submit a request. Correct? Or am I still missing something?
Correct, but...

You can share one account 'guest/guest' and add note on login page and 
give link 'http://your.rt.com/?user=guest&pass=guest' to users.

You can write register page and password reminder then share it with 
comunity :)

See also
http://wiki.bestpractical.com/index.cgi?AutogeneratedPassword


> 
> Thanks,
> Ben
> 
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Harald
> Wagener
> Sent: Thursday, July 29, 2004 12:07 PM
> To: 'rt-users at lists.bestpractical.com'
> Subject: Re: [rt-users] SelfService Help
> 
> 
> Am 29.07.2004 um 18:01 schrieb Ben Fineman:
> 
> 
>>If I
>>go to "http://our.rt.com/SelfService/" it just brings up what appears 
>>to be
>>the normal login screen. Is there something else I need to configure? 
>>Is
>>there a special guest username and password I can use here?
> 
> 
> If an unprivileged user logs in, he is taken to the SelfService.
> Try logging into Your rt instance and append SelfService to Your URL.
> 
> You can authenticate Your unprivileged users via RT after You set a 
> password for them or have them authenticate via apache (generally more 
> flexible, and needs some work on Your side).
> 
> Regards,
>      Harald
> 
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