[rt-users] SelfService Help

[Ruslan U. Zakirov]

Ben Fineman wrote:
> Thanks for your response. I had actually found that Wiki entry before, but I
> wasn't able to figure out much from it. I tried the address you sent me, but
> perhaps I am just missing something. Our RT lives at the root of our host
> machine's web directory, so the address is simply "http://our.rt.com/". If I
> go to "http://our.rt.com/SelfService/" it just brings up what appears to be
> the normal login screen. Is there something else I need to configure? Is
> there a special guest username and password I can use here?
You should have account. 'Unprivileged' doesn't mean "acountless".
See also
http://wiki.bestpractical.com/index.cgi?Unprivileged

As I said you can create unpriveleged user 'guest' and share it with 
your customers, something like
http://rt3.fsck.com/?user=guest&pass=guest

> 
> Thanks,
> Ben 
> 
> -----Original Message-----
> From: Ruslan U. Zakirov [mailto:cubic at acronis.ru] 
> Sent: Thursday, July 29, 2004 2:24 AM
> To: bfineman at internet2.edu
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] SelfService Help
> 
> http://wiki.bestpractical.com/index.cgi?SelfService
> or use direct URL to look at it
> http://your.rt.com/path/to/rt/SelfService
> 
> 
> Ben Fineman wrote:
> 
>>Good afternoon,
>>
>>We are in the process of rolling out RT for our organization, and I had a
>>couple of questions. We would like to restrict access to limit SPAM
>>(although I know the SpamAssassin can run on top of it too) in the
> 
> following
> 
>>way: internal users would have non-staff accounts that would allow them to
>>email in and open tickets that way. External requestors (ie, those with
>>emails not set up as users) would need to submit requests using a web
> 
> form.
> 
>>It is setting up this form that I need help with. I have read that there
>>exists something called SelfService which might help me with this, but I'm
>>unsure how to set it up. Could someone point me in the right direction?
>>
>>Apologies if this has been covered; I can't get any search results from
> 
> the
> 
>>archive.
>>
>>Thanks,
>>Ben
>>
>>/*-----------------------
>>Benjamin J. Fineman
>>System Administrator
>>Internet2
>> 
>>3025 Boardwalk, Suite 200
>>Ann Arbor, MI 48108
>> 
>>bfineman at internet2.edu
>>http://www.internet2.edu
>> 
>>734.352.4975 (voice)
>>734.709.5694 (mobile)
>>734.913.4255 (fax)
>>-----------------------*/
>>
>>
>>_______________________________________________
>>http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>>Be sure to check out the RT wiki at http://wiki.bestpractical.com
> 
>