[rt-users] Unable to open tck via email

[Dale Bewley]

I added the following to my autoreply template. "Configuration -> Global
-> Templates -> Autoreply".

Because I have a finite user base, before I did this I populated my user
table with email addresses and passwords from another local application
(libcf). I used rtadduser.pl to do that.

        Although you will be notified by email when
        there is progress to report on your issue, you may check the
        status of your
        ticket at 
        
                {$RT::WebURL}SelfService/Display.html?id={$Ticket->id()}
        Username: {$Ticket->RequestorAddresses}
        Password: Your LibCF Password
        

On Wed, 2004-06-02 at 20:34, Hall, Eric M. wrote:
> You are right... That fixed it!!! Thank you... Next question for you....
> When someone emails the 'helpdesk' I would like it send them a link that
> can check the status of the tck. Any idea? 
> 
> I see it added a user (the email address) each time someone new send an
> email . However the user is unable to login with that userid.
> 
> 
> Thanks again
> 
> -----Original Message-----
> From: Dale Bewley [mailto:dlbewley at ucdavis.edu] 
> Sent: Wednesday, June 02, 2004 5:32 PM
> To: Hall, Eric M.
> Subject: Re: [rt-users] Unable to open tck via email
> 
> What MTA are you using? Most likely it doesn't think the
> /opt/rt3/bin/rt-mailgate is safe to run on incoming email. If you run
> sendmail look for info on smrsh.
> 
> On Sun, 2004-05-30 at 19:24, Hall, Eric M. wrote:
> > Group
> >  I'm new to this program. I'm trying to open tck via email. 
> > I read the doc and thought I have it but I get an error
> > 
> > Here is my /etc/aliases file under mailman aliases
> > 
> > rtir:         "| /opt/rt3/bin/rt-mailgate --queue 'Incident Reports'
> > --action correspond --url http://www.domain.net/"
> > 
> > 
> > When sending a message I get this back
> > 
> >             There was a SMTP communication problem with the 
> > recipient's email server.  Please contact your system administrator.
> > 
> >             < WebServ #5.5.0 X-Unix; 69>
> > 
> > 
> > Any ideas?
> > 
> > 
> > 
> > ______________________________________________________________________
> > _______________________________________________
> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> > 
> > RT Developer and Administrator training is coming to LA, DC and
> Frankfurt this spring and summer.
> > http://bestpractical.com/services/training.html
> > 
> > Sign up early, as class space is limited. 
> --
> Dale Bewley - dlbewley a/t lib.ucdavis.edu Unix Administrator - Shields
> Library - UC Davis
> 
> 
-- 
Dale Bewley - dlbewley a/t lib.ucdavis.edu
Unix Administrator - Shields Library - UC Davis