Make people CC'd on response CC tiket users (WAS RE: [rt-users] how to make people CC'd on original email be added as CC users on the ticket?)

[Kelly F. Hickel]

Hmmm, valid point, but this email addr is internal only and there's no
way to forward email from the internet to this RT.....

Any hints on the scrip? I haven't written one before......

--
Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc.
952.345.8677
kfh at mqsoftware.com
 

-----Original Message-----
From: Jesse Vincent [mailto:jesse at bestpractical.com] 
Sent: Thursday, June 17, 2004 11:29 AM
To: Kelly F. Hickel
Cc: m-liebman at northwestern.edu; rt-users at lists.fsck.com
Subject: Re: Make people CC'd on response CC tiket users (WAS RE:
[rt-users] how to make people CC'd on original email be added as CC
users on the ticket?)



On Thu, Jun 17, 2004 at 11:26:53AM -0500, Kelly F. Hickel wrote:
> OK, next question, this doesn't help if the person wasn't CC'd on the
> initial request, but was CC'd by the requestor on a later email
updating
> the ticket.....   
> 
> Is there currently a way to do that????

You could do it with a scrip. But if you do that, it means that a third
party could get themselves added to _every_ ticket in your system by
spamming you. Which may well not be what you want.

>