[rt-users] RE: dumpfile-to-rt-3.0 choking on attachment

[Robert Joost]

Jesse Vincent wrote:

>
>On Fri, Jun 18, 2004 at 03:26:11PM -0700, Robert Joost wrote:
>  
>
>>Jesse Vincent wrote:
>>
>>    
>>
>>>On Fri, Jun 18, 2004 at 03:11:46PM -0700, Robert Joost wrote:
>>>
>>>
>>>      
>>>
>>>>Ok, from some of the output I sent you, some of the output is with the 
>>>>ticket number.
>>>>Out of over 4,000 tickets, only 2 or 3 tickets get put into the 
>>>>database, the rest is lots of output like below...
>>>>  
>>>>
>>>>        
>>>>
>>>Something appears fairly messed up with your database. I haven't seen
>>>these symptoms before.
>>>      
>>>
>>Ouch. Well, I believe it, you invented RT and I just inherited it a 
>>while ago.
>>I did the export as root user, everything as root and the export from 
>>RT2 didn't report any errors.
>>Well, I appreciate your effort.
>>If it's like that, it might be better if I set up another instance and 
>>force them to start using the new one because I can always let them have 
>>access to the old one in the interim and maybe it'll give time
>>to work out what's up..
>>    
>>
>
>*nod* I suspect that it's something that could be fixed with enough work
>on the migration tool. If this is something that a lot of people are
>seeing, we can put in energy to try to find the issue. Unfortunately, we
>just don't have the resources to throw at every issue that comes up for
>every user.  :/   Thank you for trying to come up to current versions of
>things before giving up. 
>
>There is, at least, a sliver lining: Moving to a clean, new RT 3 instance 
>does have the side benefit of being able to easily redo your queue, scrip 
>and custom fields from a clean slate based on what your staff have learned 
>using RT2.
>

Yes, it'll be easier for me to prep for upgrades in the future if I do 
it this way because there have never been  backups, docs, and the 
following patches, etc etc. An upgrade path has to be prepared for as well.
Cool, well, I'll keep my eyes out on the list,
Thanks,
Rob

>
>	Best,
>
>	Jesse
>
>  
>
>>-- 
>>Rob Joost
>>Unix Administrator
>>
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>>
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>>    
>>
>
>  
>


-- 
Rob Joost
Unix Administrator

KnowledgeNet
14624 N. Scottsdale Road, #300
Scottsdale, AZ  85254
Phone:   (480) 315-4841
Cell:    (602) 920-6113
Email: rob.joost at knowledgenet.com
Web:   <http://www.knowledgenet.com/>

Why KnowledgeNet? Listen and learn from top customers -- Cisco, US
Postal Service, and EMC, to name a few!
<http://www.knowledgenet.com/onlineevents/>

NOTICE: This communication may contain privileged or other confidential information. If you are not the intended recipient or believe that you may have received this communication in error, please reply to the sender indicating that fact and delete the copy you received. Thank you.