[rt-users] Customer access to own tickets

[Bob Goldstein]

Under Configuration->Global->Group Rights, you can give
"Requestor" the right to "Show Ticket" and if you like "Reply to Ticket".
So a customer does not have be privileged, but he automatically
has the role "requestor" for his own tickets.

   bobg


>I am setting up a customer support system based on RT, and also want to
>allow customers access to their own tickets without letting them see other
>customers' tickets.  Is there any way to do this apart from having each
>customer have their own queue?  Or is there a way to create queues that
>are a customer-specific view selected from a common queue?
>Thanks for any advice you can give me.
>Joe.
>
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