[rt-users] Email filtering

[Ruslan U. Zakirov]

Phil Shon wrote:
> I am an intern using RT to manage emails that come into abuse at some_isp.com
> 
> I have some scripts that read the abuse reports and retrieve the 
> pertinant information.  How would I hook these scripts into RT so that 
> it reads the emails before the tickets are created?  I can't seem to 
> find it in the documentation, unless I'm looking for the wrong thing.
As variant in the same way as rt-mailgate script.

There is also some infrastructure in RT for mail filters, but I didn't 
use it and don't know how mush you can do with it. Look into mail interface.
				Best regards. Ruslan.
> 
> -Phil
> 
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