[rt-users] Disable Auto-Reply to Specific User?

[Adolfo Santiago]

If you have the ability to use Procmail, you can add a "Precedence: Bulk"
header to the messages you don't want to send an auto-reply to.  For
example, we get messages from FedEx, but don't want auto-replies to go to
them.  So, in the appropriate .procmailrc file we have:

-----------------

# FedEx messages:
# - Add "Precedence: Bulk" header so Request Tracker won't autoreply

:0fhw: .msgid.lock
* ^From:.*fedex.com.*
| formail -i "Precedence: Bulk"

-----------------

RT doesn't auto-reply to messages with "Precedence: Bulk".

I hope this helps.

Chago

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com]On Behalf Of Blaine
> Cook
> Sent: Monday, March 08, 2004 2:55 AM
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] Disable Auto-Reply to Specific User?
>
>
> I'm having recurrent problems with mail loops between request tracker
> and sympa (mailing list manager). The ideal way for me to fix this is
> to disable all auto replies to the sympa at mydomain address, since it's
> configured to send auto-replies itself.
>
> I'm using RT3; the way I used to do this in RT2 was by disabling the
> user directly in the database, but I can't find the appropriate column
> anymore. I suspect that the "right way" is to use scrips, but any
> references are quite vague.
>
> Any hints would be appreciated, since this is something that I find is
> regularly useful.
>
> thanks,
>
> blaine.
>
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