[rt-users] set automatically the owner of a new ticket

[Stefan Kornhuber]

Hello Todd,

this command seems to be a few buggy (syslog file)
$self->TransactionObj->$Transaction->Attachments->First->GetHeader('MyHeader')

BTW. Is somewhere a description about such commands on the rt page?

thanks for your help
Steve

Todd Chapman wrote:

> This script should work. Change MyHeader and fred to the
> appropriate values.
> 
> Description: Set Owner
> Condition: OnCreate
> Action: User Defined
> Custom action preparation code: 
> 1;
> Custom action cleanup code:
> if ($self->TransactionObj->$Transaction->Attachments->First->GetHeader('MyHeader') eq 'fred') {
>     $self->TicketObj->SetOwner('fred');
> }
> else {
>     return 1;
> }
> 
> Stage: TransactionCreate
> Template: Global template Autoreply
> 
> On Sun, Mar 14, 2004 at 07:39:49PM +0100, Stefan Kornhuber wrote:
> 
>>Hello,
>>
>>Systeminfo: RT 3.0.9
>>
>>I have following problem:
>>Another management system will send mails with an additional owner 
>>information in the header to rt especially for one owner.
>>
>>How could I create a script, which set the owner depending on the 
>>additional header information?
>>
>>thx for your help.
>>Steve
>>_______________________________________________
>>rt-users mailing list
>>rt-users at lists.bestpractical.com
>>http://lists.bestpractical.com/mailman/listinfo/rt-users
>>
>>Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
> 
>