[rt-users] Attachment problems

Curt Driscoll cdriscoll at cfutilities.com
Wed Mar 24 17:10:07 EST 2004


Sorry.  When opening the file (in this case a .doc file), the
application (Word) will open up and say something like "Word experienced
an error trying to open a file. Suggestions:

   *Check the file permissions for the document or drive

   *Make sure there is sufficient free memory and disk space"

 

Also, the size of the file uploaded was about 70k, but the size showing
in the RT ticket is 1.6k.  So somewhere in RT the file is being
corrupted.  Is this clearer?  Thanks for the help.

 

 

 

--

Thanks,

 

==========================================

            Curtis M Driscoll

IS Specialist          Phone: 319.268.5257

Cedar Falls Utilities  Mobile:319.493.0791

Cedar Falls, IA        Fax:   319.266.8158

==========================================

 

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Phil
Homewood
Sent: Wednesday, March 24, 2004 3:56 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Attachment problems

 

Curt Driscoll wrote:

>   I posted a little while back about not being able to open any

> attachments in RT.  If a user sends an email to the RT system with a

> file attachment (typically .doc format), it appears in the ticket but
I

> get a permissions error when trying to open it.  I had been running RT

 

"Permissions error"? Can you elaborate?

-- 

>|< http://www.bestpractical.com/rt  -- Trouble Ticketing. Free.

_______________________________________________

rt-users mailing list

rt-users at lists.bestpractical.com

http://lists.bestpractical.com/mailman/listinfo/rt-users

 

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20040324/e694526e/attachment.htm>


More information about the rt-users mailing list