[rt-users] Attachment problems

[Mike Husband]

Were the attachments you are having problems with saved before or after the
upgrade?
 
Does anyone know if the corruption problem pre-perl 5.8.3 was caused in
saving or in reading the files?
 

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com]On Behalf Of Curt Driscoll
Sent: Thursday, 25 March 2004 8:10 AM
To: Phil Homewood; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] Attachment problems



Sorry.  When opening the file (in this case a .doc file), the application
(Word) will open up and say something like "Word experienced an error trying
to open a file. Suggestions:

   *Check the file permissions for the document or drive

   *Make sure there is sufficient free memory and disk space"

 

Also, the size of the file uploaded was about 70k, but the size showing in
the RT ticket is 1.6k.  So somewhere in RT the file is being corrupted.  Is
this clearer?  Thanks for the help.

 

 

 

--

Thanks,

 

==========================================

            Curtis M Driscoll

IS Specialist          Phone: 319.268.5257

Cedar Falls Utilities  Mobile:319.493.0791

Cedar Falls, IA        Fax:   319.266.8158

==========================================

 

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Phil Homewood
Sent: Wednesday, March 24, 2004 3:56 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Attachment problems

 

Curt Driscoll wrote:

>   I posted a little while back about not being able to open any

> attachments in RT.  If a user sends an email to the RT system with a

> file attachment (typically .doc format), it appears in the ticket but I

> get a permissions error when trying to open it.  I had been running RT

 

"Permissions error"? Can you elaborate?

-- 

>|< http://www.bestpractical.com/rt  -- Trouble Ticketing. Free.

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