[rt-users] Attachment problems

[Curt Driscoll]

Well Mike, the attachments were saved on the person's local drive before
the RT upgrade, but they retried sending the email to RT with that file
attached after the upgrade.  The file is definitely being corrupted when
it is received into RT.  Does this answer your question?  The files are
stored in mysql, correct?  We are running version 3.23.54a of mysql, but
I don't see that being the problem either.  I am running out of ideas.

 

--

Thanks,

 

==========================================

            Curtis M Driscoll

IS Specialist          Phone: 319.268.5257

Cedar Falls Utilities  Mobile:319.493.0791

Cedar Falls, IA        Fax:   319.266.8158

==========================================

 

 

________________________________

From: Mike Husband [mailto:m.husband at leadup.com.au] 
Sent: Wednesday, March 24, 2004 4:41 PM
To: Curt Driscoll; 'Phil Homewood'; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] Attachment problems

 

Were the attachments you are having problems with saved before or after
the upgrade?

 

Does anyone know if the corruption problem pre-perl 5.8.3 was caused in
saving or in reading the files?

 

	-----Original Message-----
	From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com]On Behalf Of Curt
Driscoll
	Sent: Thursday, 25 March 2004 8:10 AM
	To: Phil Homewood; rt-users at lists.bestpractical.com
	Subject: RE: [rt-users] Attachment problems

	Sorry.  When opening the file (in this case a .doc file), the
application (Word) will open up and say something like "Word experienced
an error trying to open a file. Suggestions:

	   *Check the file permissions for the document or drive

	   *Make sure there is sufficient free memory and disk space"

	 

	Also, the size of the file uploaded was about 70k, but the size
showing in the RT ticket is 1.6k.  So somewhere in RT the file is being
corrupted.  Is this clearer?  Thanks for the help.

	 

	 

	 

	--

	Thanks,

	 

	==========================================

	            Curtis M Driscoll

	IS Specialist          Phone: 319.268.5257

	Cedar Falls Utilities  Mobile:319.493.0791

	Cedar Falls, IA        Fax:   319.266.8158

	==========================================

	 

	-----Original Message-----
	From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Phil
Homewood
	Sent: Wednesday, March 24, 2004 3:56 PM
	To: rt-users at lists.bestpractical.com
	Subject: Re: [rt-users] Attachment problems

	 

	Curt Driscoll wrote:

	>   I posted a little while back about not being able to open
any

	> attachments in RT.  If a user sends an email to the RT system
with a

	> file attachment (typically .doc format), it appears in the
ticket but I

	> get a permissions error when trying to open it.  I had been
running RT

	 

	"Permissions error"? Can you elaborate?

	-- 

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