[rt-users] rt-mailgate problems

[Ruslan U. Zakirov]

Phillip Leremi wrote:
> i can't create ticket via email, I have done aliases in /etc/aliases and 
> i did smrch, i have tryed to debug but the log is empty.
Did you run `newaliases`?
maillog empty?

> 
> Ruslan U. Zakirov wrote:
> 
>> Phillip Leremi wrote:
>>
>>> /I'm running a box with the following:-
>>> Redhat linux 9.0
>>> RT 3.0.9
>>> mysql 5.0.0
>>> perl 5.8.0
>>> apache 1.3.29
>>> modperl 1
>>>
>>> //I have setup rt 3.0.9 and it's up and running. if I create a ticket 
>>> via the web interface  i get an automatic responds with a ticket 
>>> number but what i can't get is the reply that i send to rt using the 
>>> same address and queue number or tickets that I created via email.
>>
>>
>> Can you create ticket via email?
>> If yes, then you should configure rights.
>> no, then you should add '--debug' option to alias and analize mail 
>> log. May be send us a pease of it.
>>         Best regards. Ruslan.
>>
>>>
>>> i have read through the installation manual and did excatly what they 
>>> said but i can't get this thing . my aliases are the same as in the 
>>> manual (April 13 2003)
>>>
>>>
>>>
>>>
>>> /
>>>
>>> -- 
>>> Kind Regards,
>>> Phillip
>>> Phillip Leremi
>>> Tel: 011 884 7633
>>> Fax: 011 883 5805
>>> phillip at reportstar.net
>>> www.reportstar.net
>>>
>>>
>>> ------------------------------------------------------------------------
>>>
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>>>
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>>
>>
>>
>>
>