[rt-users] RTFM Article extraction problem - blank fields.

[Max Norton]

Peter, Ray

try editing the following file:
html/RTFM/Article/Elements/EditCustomField

around line 20 change the following line:
<%$content || $ARGS{$name}%>

to:
<%$content || $ARGS{Content}%>

any change?

On Friday 26 Mar 2004 12:16, Peter V. Metalnikov wrote:
> We use RT 3.0.6 and RTFM 2.0.3rc5 on our site and it works really great,
> but article extraction feature in RTFM. Custom Fields are configured
> properly (i.e. are TextSingle) and are available while selecting where to
> extract the tickets postings, but after I submit the Extraction form I get
> a "Create a new article" form having all fields blank, i.e. nothing was
> extracted, and no error messages displayed. Could anyone give me an advice
> on that?

Max Norton
University of Bath Computing Services