[rt-users] Re: problem creating ticket in RT via external email source

[pds at skyinet.net]

Hey Seph,

thanks for the quick reply.. :) here's the data:

/etc/aliases:
sysads: "|/usr/bin/rt-mailgate --queue sysads --action correspond --url 
http://rt.mydomain.com/rt"
sysads-comment: "|/usr/bin/rt-mailgate --queue sysads --action comment --url 
http://rt.mydomain.com/rt"


/var/spool/exim4/msglog/1B74Av-00055H-8m file:

2004-03-27 14:27:57 |/usr/bin/rt-mailgate --queue sysads --action correspond --
url http://rt.mydomain.com/rt <sysads at rt.mydomain.com> 
R=system_aliases defer (-30): pipe_transport unset in system_aliases router

2004-03-27 14:57:57 |/usr/bin/rt-mailgate --queue sysads --action correspond --
url http://rt.mydomain.com/rt <sysads at rt.mydomain.com> 
R=system_aliases defer (-30): pipe_transport unset in system_aliases router



now i did a google on the "pipe_transport unset in system_aliases router" error 
message just now.. i saw this from http://lists.fsck.com/pipermail/rt-
users/2004-February/020779.html...

> the newest package for exim4 on debian has pipes disabled by default in 
> the /etc/aliases b default, which means Your favorite request tracker 
> won't get any mails anymore.

then i tracked down Debian Bug #229052 (http://bugs.debian.org/cgi-
bin/bugreport.cgi?bug=229052) which gave some workarounds... now am not very 
familiar with exim so am very confused on which of the 3 solutions he mentioned 
to use.

I want to stick with exim4 since this is the recommended Debian MTA that came 
with the RT3.0.9 installation. But if it'd make things easier, we could replace 
exim4 with Sendmail or Qmail instead (but am also not familiar with these). 
What's your take on this matter? :)






> > - using email client.. create and send an email for
> > sysads at rt.mydomain.com...FAILED (no ticket is created inside RT)
> >
> > am pretty sure that from w/in the RT box.. i can create the ticket via
> > WebUI and create a ticket via email (using rt-mailgate directly).. so
> > am guessing that either external mails dont find their way to my rt
> > box or my rt box does receive them but dont know how to pass it on to
> > rt-mailgate.
> >
> > Is there something I overlooked?
> 
> you've done some good testing (checking the mailgate from the command
> line), but if you want us to offer suggestions you'll have to include
> the alias line you're using, and the appropriate part of exim's logs.
> 
> seph
>