[rt-users] Ave time to resolve is off by 1 day

[Kogami, Bruce]

I downloaded the latest Statistics from ftp://anonftp.mqsoftware.com/kfh/RT/Statistics3-0_1_3.tgz and got the same results. When I create a new ticket today (March 30) and select "Average Time to Resolution", the March 29 row will increase by one and no change will be on March 30. If I resolve the ticket on March 30, March 29 row will show the change and no change will be on March 30.

I know David Dennis has seen this. Has anyone else?

I still have a feeling this might have been done by design but I just don't see the connection with creating and resolving a ticket on one day and have the "Average Time to Resolution" statistics change on a different day. All other statistics seem to update correctly.

If anyone has any thoughts on this, let me know.

Thanks,
Bruce

> -----Original Message-----
> From: Kogami, Bruce
> Sent: Monday, March 29, 2004 4:58 PM
> To: Paulo Matos; Kogami, Bruce
> Cc: David M Dennis; KellyF.Hickel; rt-users at lists.bestpractical.com
> Subject: RE: [rt-users] Ave time to resolve is off by 1 day
> 
> Thanks for the info.
> 
> I'll try it out.
> 
> Bruce
> 
> > -----Original Message-----
> > From: Paulo Matos [mailto:pjsm at fct.unl.pt]
> > Sent: Friday, March 26, 2004 2:26 AM
> > To: Kogami, Bruce
> > Cc: David M Dennis; KellyF.Hickel; rt-users at lists.bestpractical.com
> > Subject: RE: [rt-users] Ave time to resolve is off by 1 day
> >
> > On Thu, 25 Mar 2004, Kogami, Bruce wrote:
> >
> > > I'm hoping that wasn't done by design but a simple mistake.
> > >
> > > If anyone has any suggestions on how I can fix this problem, please
> let
> > > me know. All other stats display correctly.
> >
> > You're not using the latest Statistics package.
> >
> > Get it from:
> > ftp://anonftp.mqsoftware.com/kfh/RT/Statistics3-0_1_3.tgz
> >
> > --
> > 	Paulo Matos
> >  ----------------------------------- ----------------------------------
> > |Sys & Net Admin                    | Serviço de Informática           |
> > |Faculdade de Ciências e Tecnologia | Tel: +351-21-2948596             |
> > |Universidade Nova de Lisboa        | Fax: +351-21-2948548             |
> > |P-2829-516 Caparica                | e-Mail: pjsm at fct.unl.pt          |
> >  ----------------------------------- ----------------------------------


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