[rt-users] Ave time to resolve is off by 1 day

[Kogami, Bruce]

Email from Dave Dennis. He thought I was the maintainer of Statistics3. I'm just another user with the same problem. Here it is for all of us.

Bruce

> -----Original Message-----
> From: Dave Dennis [mailto:dmd at speakeasy.org]
> Sent: Tuesday, March 30, 2004 7:53 AM
> To: Kogami, Bruce
> Subject: RE: [rt-users] Ave time to resolve is off by 1 day
> 
> Bruce,
> 
> This effect (statistice being a day behind) is observable in my queues.
> 
> Example:
> 
> i resolved 9 tickets yesterday (monday) but graph "Requests per Day" (the
> top
> one) from package Statistics3-0_1_3 shows the tickets as having been
> resolved on
> Friday.  In Monday the red and green lines nosedive to 0.
> 
> Would a screen shot be of any use to you?  The effect is also noticable in
> other
> graphs.  Currently, my Avg. Time to Resolve is showing N/A for Monday, and
> we
> resolved 9 tickets yesterday.  However it also shows 0 resolved for
> Friday.
> Something else might be wrong here, it seems to cut off at 3/25 even
> though the
> queues have data in them up to yesterday.
> 
> Let me know if testing would be of use, or if sample mysql queries would
> be of
> value, etc.
> 
> Kind regards,
> 
> +-------------------------
> + Dave Dennis
> + Seattle, WA
> + dmd at speakeasy.org
> + http://www.dmdennis.com
> +-------------------------
> 
> On Mon, 29 Mar 2004, Kogami, Bruce wrote:
> 
> > Thanks for the info.
> >
> > I'll try it out.
> >
> > Bruce
> >
> > > -----Original Message-----
> > > From: Paulo Matos [mailto:pjsm at fct.unl.pt]
> > > Sent: Friday, March 26, 2004 2:26 AM
> > > To: Kogami, Bruce
> > > Cc: David M Dennis; KellyF.Hickel; rt-users at lists.bestpractical.com
> > > Subject: RE: [rt-users] Ave time to resolve is off by 1 day
> > >
> > > On Thu, 25 Mar 2004, Kogami, Bruce wrote:
> > >
> > > > I'm hoping that wasn't done by design but a simple mistake.
> > > >
> > > > If anyone has any suggestions on how I can fix this problem, please
> let
> > > > me know. All other stats display correctly.
> > >
> > > You're not using the latest Statistics package.
> > >
> > > Get it from:
> > > ftp://anonftp.mqsoftware.com/kfh/RT/Statistics3-0_1_3.tgz
> > >
> > > --
> > > 	Paulo Matos
> > >  ----------------------------------- ---------------------------------
> -
> > > |Sys & Net Admin                    | Serviço de Informática
> |
> > > |Faculdade de Ciências e Tecnologia | Tel: +351-21-2948596
> |
> > > |Universidade Nova de Lisboa        | Fax: +351-21-2948548
> |
> > > |P-2829-516 Caparica                | e-Mail: pjsm at fct.unl.pt
> |
> > >  ----------------------------------- ---------------------------------
> -
> >
> >
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