[rt-users] Rt-users] dumpfile-to-rt-3.0 v1.23 error: Couldn't create attachment

[Jim Williams]

Caroline:

I ended up using an older version of rt2-to-rt3 (v1.13 instead of v1.23) 
and I did NOT try to remove dead tickets.  This allowed me to import my 
tickets into rt3.  Unfortunately about 10% of my tickets had their dates 
set to 1970.

I decided to stick with 2.0.14 for now until I have a chance to upgrade 
to 3.0.10 then I'll try to import again.

Good luck,

Jim


> Date: Thu, 29 Apr 2004 15:51:48 +0100
> From: "Marriage, Caroline" <marriage at ntt.co.uk>
> Subject: [Rt-users] dumpfile-to-rt-3.0 v1.23 error: Couldn't create
> 	attac	hment 
> To: "'rt-users at lists.bestpractical.com'"
> 	<rt-users at lists.bestpractical.com>
> Message-ID: <CCFA23A55DC2E145A503274A3A2545331D013B at clotho.ntt.co.uk>
> Content-Type: text/plain;	charset="iso-8859-1"
> 
> Hi Jim
> 
> Did you solve this - I am seeing the same problem?
> 
> Thanks
> Caroline
> 
> 
> I'm upgradeing from  RH 7.3 / mysql-3.23 / rt 2.0.14 to Debian Sarge / 
> Posgres 7.4.2-1 rt 3.0.9.  When I try to run dumpfile-to-rt-3.0 on my 
> 2.5k dumped tickets I receive the following error:
> 
> ...
> .t-38
> .t-39
> Couldn't create attachment
> $VAR1 = {
>            'Subject' => '',
>            'ContentType' => 'application/msword',
>            'Filename' => 'Doc1.doc',
>            'Headers' => 'Content-Type: application/msword;
>          name="Doc1.doc"
> Content-Transfer-Encoding: base64
> Content-Description: Doc1.doc
> Content-Disposition: attachment;
>          filename="Doc1.doc"
> ',
>            'Creator' => '16',
>            'Parent' => '64',
>            'Created' => '2002-09-13 04:11:31',
>            'id' => '68',
>            'ContentEncoding' => 'none',
>            'TransactionId' => '116'
>          };
> 
> ERROR:  invalid byte sequence for encoding "UNICODE": 0xe1
> [Fri Apr  9 23:05:16 2004] [crit]: Died at ./dumpfile-to-rt-3.0 line 715.
>   (/usr/share/perl5/RT.pm:254)
> 
> 
> I have seen others on the list with a similar issue but I did not see a 
> resolution.  Should I try an older version of rt2-to-rt3?
> 
> Thanks,
> 
> Jim Williams
> 13x.com
> 
> This e-mail (and any attachments) contains information, which is
> confidential and intended solely for the attention and use of the named
> addressee(s). If you are not the intended recipient you must not copy,
> distribute or use it for any purpose or disclose the contents to any person.
> If you have received this e-mail in error, please notify us immediately at
> is at ntt.co.uk. The information contained in this e-mail (and any attachments)
> is supplied in good faith, but the sender shall not be under any liability
> in damages or otherwise for any reliance that may be placed upon it by the
> recipient. Any comments or opinions expressed are those of the originator
> not of NTT Europe Ltd unless otherwise expressly stated.