[rt-users] paging admins on create

[Boris-Michel Deschenes]

Hi,
 
We would like to enable paging for new tickets created in the urgent queue.
 
Upon ticket creation, we need to run a shell command to use qpage to
actually page the admins and tell them a new urgent ticket just came in...
 
It's just a matter of running a shell command basically but I would like to
know what's the best way to do it?
 
at the rt-mailgate level or in a user defined scrip action ?
Anybody else used it ?
 
Thanks
 
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