[rt-users] rt hard to use

[Dirk Pape]

Hello Lance,

--Am Dienstag, 2. November 2004 23:07 Uhr +0000 schrieb Lance Davis 
<lance at uklinux.net>:

> Secondly if we want to create a ticket in rt and have an email sent to a
> customer that seems hard to do.

look here for a ScripCondition that can distinct between inbound and 
customer created tickets:

<http://wiki.bestpractical.com/index.cgi?AnyTransactionSource>

Dirk.