[rt-users] how to disable inline display of attachments

[Todd Chapman]

Does $MaxInlineBody in RT_Config.pm not do what you want?

On Fri, Nov 19, 2004 at 05:14:18PM -0500, Kevin Murphy wrote:
> On Nov 19, 2004, at 3:51 PM, Todd Chapman wrote:
> >>I'm using RT 3.2.1 and would like to disable the display of 
> >>attachments
> >>inline in the main ticket display.
> >What kind of attachments are they?
> 
> The attachments are large text files (data) which nobody would ever 
> want to look at inline (not even the first few lines of each, although 
> that would be better than the whole thing).  I've told the users to 
> start compressing them before attaching, which they should be doing 
> anyway.
> 
> In my experience, attachments usually play a supporting role with 
> respect to the main message, and, even if the attachments are short, it 
> still is usually not appropriate to display them in-line in the main 
> ticket history.  It makes the ticket history really hard to visually 
> scan if there are a bunch of comments and a bunch of in-line 
> attachments made at different times.
> 
> Kevin Murphy
> 
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