[rt-users] Rt generating duplicate tickets with new ticket numbers

[Rebecca Coleman]

Friday morning our mysql server (the one we have our rt database on) went
down for about 4 hours.  There were a few emails sent into the rt system
during those 4 hours and for those emails, rt is generating new a new ticket
every 4 hours or so.  The new ticket is identical to the original ticket
except that each new ticket has a new ticket number.  I'm using mysql 3.2.3
and rt RT 3.0.7_01 running on redhat linux enterprise edition.  Anyone ever
seen this before or have any idea what loop this ticket is stuck in?  A loop
that depends on mysql being up and running is my guess.....but where would I
find it, and how would I stop it?


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