[rt-users] Rt generating duplicate tickets with new ticket numbers

[Todd Chapman]

Are you sure your mail system isn't somehow sending the message
multiple times? How far apart are the duplicates? Hours? Minutes?

-Todd

On Mon, Nov 29, 2004 at 09:32:26AM -0500, Rebecca Coleman wrote:
> Friday morning our mysql server (the one we have our rt database on) went
> down for about 4 hours.  There were a few emails sent into the rt system
> during those 4 hours and for those emails, rt is generating new a new ticket
> every 4 hours or so.  The new ticket is identical to the original ticket
> except that each new ticket has a new ticket number.  I'm using mysql 3.2.3
> and rt RT 3.0.7_01 running on redhat linux enterprise edition.  Anyone ever
> seen this before or have any idea what loop this ticket is stuck in?  A loop
> that depends on mysql being up and running is my guess.....but where would I
> find it, and how would I stop it?
> 
> 
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