[rt-users] Rt generating duplicate tickets with new ticket nu mbers

[Rebecca Coleman]

No, I'm actually not sure, and suspect this is what's happening.  The time
frame continues to decrease.  The first day it was every hour, but it's down
to every 6 hours now.  I wanted to know if anyone else has seen this
problem?  

-----Original Message-----
From: Todd Chapman [mailto:rt at chaka.net] 
Sent: Monday, November 29, 2004 9:30 AM
To: Rebecca Coleman
Cc: 'rt-users at lists.bestpractical.com.'
Subject: Re: [rt-users] Rt generating duplicate tickets with new ticket
numbers

Are you sure your mail system isn't somehow sending the message multiple
times? How far apart are the duplicates? Hours? Minutes?

-Todd

On Mon, Nov 29, 2004 at 09:32:26AM -0500, Rebecca Coleman wrote:
> Friday morning our mysql server (the one we have our rt database on) 
> went down for about 4 hours.  There were a few emails sent into the rt 
> system during those 4 hours and for those emails, rt is generating new 
> a new ticket every 4 hours or so.  The new ticket is identical to the 
> original ticket except that each new ticket has a new ticket number.  
> I'm using mysql 3.2.3 and rt RT 3.0.7_01 running on redhat linux 
> enterprise edition.  Anyone ever seen this before or have any idea 
> what loop this ticket is stuck in?  A loop that depends on mysql being 
> up and running is my guess.....but where would I find it, and how would I
stop it?
> 
> 
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