[rt-users] Rt generating duplicate tickets with new ticket nu mbers

[Rebecca Coleman]

I looked at three of the tickets created by the same email.  The absolute
only difference in the headers are as follows:

One of the three has this:

Content-Type: text/plain
X-RT-Original-Encoding: utf-8
Content-Length: 4156

   	
The other two are identical completely and have this:

content-type: text/plain; charset="utf-8"
X-RT-Original-Encoding: ascii
Content-Length: 4156
 
The Date is the same, everything is exactly the same (cut n pasted headers
into files and diffed files).

I'm looking into the possiblity of the mail server sending and resending.
The way I think it works is that the mail server tries to deliver the email
to a mail box on the machine running rt, qmail on that machine directs the
mail to rt's mailgate, then rt's mailgate script grabs the email and creates
the tickets.  I see that rt-mailgate has a default time out of 180 seconds
(3 minutes).  But what does rt-mailgate do when it times out?  What does it
communicate back to the mailserver? 

-----Original Message-----
From: 'Todd Chapman' [mailto:rt at chaka.net] 
Sent: Monday, November 29, 2004 11:22 AM
To: Rebecca Coleman
Cc: 'rt-users @ lists. bestpractical. com. '
Subject: Re: [rt-users] Rt generating duplicate tickets with new ticket nu
mbers

What does your mail log say?

If you open both tickets and click on "Full headers", are the chain of
"Received" headers different at all?

-Todd

On Mon, Nov 29, 2004 at 10:30:06AM -0500, Rebecca Coleman wrote:
> No, I'm actually not sure, and suspect this is what's happening.  The 
> time frame continues to decrease.  The first day it was every hour, 
> but it's down to every 6 hours now.  I wanted to know if anyone else 
> has seen this problem?
> 


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