[rt-users] Scrips not visable in configuration

[Nils-Erik Svangård]

Todd Chapman wrote:

>RT's default scips ship with no descriptions.
>
>On Mon, Oct 04, 2004 at 11:19:13AM +0200, Nils-Erik Svangård wrote:
>  
>
>>Hello!
>>When I click on global and scrips, no scrips are displayed, this even 
>>though I am superuser.
>>Someone on this list suggested that I should turn on SQL-logging and 
>>supply the SQLstatement that RT runs.
>>I think I have figured out what the problem is, when I run this query by 
>>hand in mysql
>>mysql> select id,Description,Queue from Scrips where Queue='0';
>>+----+-------------+-------+
>>| id | Description | Queue |
>>+----+-------------+-------+
>>|  1 | NULL        |     0 |
>>|  2 | NULL        |     0 |
>>|  3 | NULL        |     0 |
>>|  6 | NULL        |     0 |
>>|  7 | NULL        |     0 |
>>|  9 | NULL        |     0 |
>>+----+-------------+-------+
>>6 rows in set (0.00 sec)
>>this is not very unlike the query RT runs3 which looks like SELECT 
>>main.* FROM Scrips main   WHERE ((main.Queue = '0'))
>>Could it be that the thing that is displayed when configuring is the 
>>Description (it seems logical) and when it is NULL in the databases, 
>>NULL is displayed eg. nothing is displayed.
>>So my questions are:
>>Is it safe to just add a description to a existing scrip?
>>Can someone do select id,Description,Queue from Scrips where Queue='0'; 
>>so I know what to name them?
>>Comments?
>>/nisse
>>
>>-- 
>><+--//  							\\--+>
>>	       Datorcentralen Luelå tekniska universitet	  
>>	Name:	Nils-Erik Svangård	e-mail:	nisse at dc.ltu.se	  
>>	Ph:	+46-920-49244		URL:http://www.dc.ltu.se  
>><+--\\								//--+>
>>
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>>
>>Be sure to check out the RT wiki at http://wiki.bestpractical.com
>>    
>>
So I cant change them?
I have the same problem with the Templates.
How can I edit the default template if its not displayed?
/nisse

-- 
<+--//  							\\--+>
	       Datorcentralen Luelå tekniska universitet	  
	Name:	Nils-Erik Svangård	e-mail:	nisse at dc.ltu.se	  
	Ph:	+46-920-49244		URL:http://www.dc.ltu.se  
<+--\\								//--+>