[rt-users] Repost! Bug in "OnCreate"!

[Ruslan U. Zakirov]

Sven Sternberger wrote:
> Version: RT 3.0.11
> OS: Linux (Debian Sarge)
> DB: mysql4/innodb
> MTA: Postfix
> 
> Hello!
> 
> I've already send this but don't get an answer. I don't have
> an idea why OnCreate don't work as expected.
> 
> I create a ticket with the WebGUI and enter a CC address. Now
> I think the Action:
> 
> On Create Notify Other Recipients with template Correspondence
> 
> should send the content of the ticket to the address which is entered
> in CC.
> 
> * Has anybody else the problem?
> * is it a bug?
> * is it caused by our dual cpu machine?
> * is there a fix/workaround
> 
> hope there is anybody in the community who can help.
> 
> best regards!
> 
> ------------------------------------------------------------------------
> 
> Subject:
> [rt-users] Bug in onCreate?
> From:
> Sven Sternberger <sven.sternberger at desy.de>
> Date:
> Wed, 06 Oct 2004 13:45:56 +0200
> To:
> "rt-users at lists.fsck.com" <rt-users at lists.fsck.com>
> 
> To:
> "rt-users at lists.fsck.com" <rt-users at lists.fsck.com>
> 
> 
> RT 3.0.11
> Debian Sarge Installation
> 
> 
> Hello!
> 
> I tried to use the following script:
> 
> On Create Notify Other Recipients with template Correspondence
Do you know that "Other Recipients" != ticket's "Cc" watchers?

> 
> the idea to be able to create a ticket and send the message in the same 
> moment the peoples named in "CC".
> 
> But this seems not to work. In the log I see that the sript
> don't find recipients.
> 
> Any idea, or bugfix
> 
> best regards
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> 
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> 
> 
> ------------------------------------------------------------------------
> 
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