[rt-users] How do I resolve a ticket easily?

[Odhiambo Washington]

I have a general problem that I have not managed to address since
I upgraded to rt-3.x (I am running 3.2.2)

I have this scrip in a queue:

On Resolve Notify Requestors with template Resolved


However, when I click "Resolve" the next window that opens shows:

Update Type: Comments (Not sent to requesters)

Down below, it also does NOT say to who the message will be sent
to.


I have a feeling something is damn wrong here, but I don't know the
remedy.



-Wash

http://www.netmeister.org/news/learn2quote.html

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