[rt-users] Request Tracker & Nagios [email / tickets / deduplication]

[Jake Kauth]

> While it's simple enough to get RT to receive the email, and make a
> ticket for the alert, any additional emails for this alarm will just
> create new tickets rather then update the existing one

You could create a ticket with a special ID Subject, i.e.

> Subject: [RT Ticket #1001] ping failure on machine blah

then have all your email notifications go to RT with the
ticket ID already existent.

This could create one ticket for each machine/service monitored,
and can expand from there.

jake
*****



On Oct 14, 2004, at 9:14 AM, Rodney Caston wrote:

> Has anyone every tried to integrate RT and Nagios?
>
> Nagios, like most NMS tools, has the ability to send an email alert 
> upon
> detecting a specified failure, example - host pings out, send email.
>
> While it's simple enough to get RT to receive the email, and make a
> ticket for the alert, any additional emails for this alarm will just
> create new tickets rather then update the existing one
>
> Ie: there is no deduplication going on.
>
> Has anyone been able to solve this issue?  Does any documentation 
> exist?
>
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