[rt-users] Attachments get mailed inline base64 encoding

Hobson, Neville neville_hobson at mentorg.com
Fri Oct 15 05:35:00 EDT 2004

If a mail message comes into RT with an attachment it's added to the
ticket history successfully and the attachment shown as a link. However,
when RT sends out that same message to the watcher or cc's the
attachment becomes an inline base64 encoded 'mess of characters'. 
Snipet of what happens in the message:

Content-Type: application/octet-stream; name="MDP.fdl"

Content-Disposition: inline; filename="MDP.fdl"

Content-Transfer-Encoding: base64







Do I need to change a setting in my RT configuration, my rt-mailgate or
even at the exchange server?
Any suggestions please?
One of the biggest advantages of RT in our situation is this mail
oriented mode of operation.
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