[rt-users] Scrip to Change Requestor for Specific Queue

Joseph Spenner joseph85750 at yahoo.com
Fri Oct 15 12:20:42 EDT 2004

I wrote a generic perl script that sits between
sendmail and RT which can be used for filtering, spam
reducing, specific redirecting, etc.  Basically you
point your entry in /etc/aliases to my script rather
than RT.  It checks the content, then decides whether
to drop it or simply pass it to RT.  You could also
easily have a regex in there to change any content
(including requestor) before passing it along to RT.
I have RT 2.0.15, but it should work for any of them.

--- Scott Muller <smuller at netcommplete.com.au> wrote:

> Hi,
> I need to get RT to change the requestor email
> address
> for every email/ticket received for a specific
> queue. I have
> tried a  number of scrips but cannot get it to work.
> I have had a look at the Wiki and tried some
> examples
> but nothing meets my need. I'm sure it's very simple
> but I just can't get my head around it. Any help or
> pointers to docs would be appreciated. Is it
> necessary
> to delete the current requestor and then add a new
> one ??
> I am running RT 3.2.1
> --
> Scott Muller 
> _______________________________________________
> Be sure to check out the RT wiki at
> http://wiki.bestpractical.com

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