[rt-users] Comments on resolve

[Rajesh Menon]

Hello All,

 

We are running RT 3.0.10. I would like to setup RT so that when a ticket is
resolved, the comments are mailed to the requestor and to the watchers. I
see an option where a link to the ticket is emailed during resolve. But if
the user opening a ticket doesn't have a login, how can we see the comments?
Does RT already have an option for this or is there a fix for this?

 

I will appreciate any help on this.

 

Raj

 

 

Rajesh Menon

Systems Administrator

311 Powers Hall

662-915-3862

 

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