[rt-users] Re: Comments on resolve
Rajesh Menon
rajmen at olemiss.edu
Mon Oct 18 14:50:04 EDT 2004
Vivek,
That would mean the resolve will be a two step process. If i
select from the drop-down menu, the ticket will still be
open. I was wondering if there is a way to send the
resolution comments while resolving the call????
Thanks for your response.
Raj
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> Today's Topics:
>
> 1. Re: Duplicate Correspond/Comment entry on
> reply/resolve
> (Jesse Vincent)
> 2. Re: Attachments not sent to owners (Jesse Vincent)
> 3. Muti-value custom field problem after 3.2.2 upgrade
> (F?bio S?rgio Cruz)
> 4. Re: Muti-value custom field problem after 3.2.2
> upgrade
> (Todd Chapman)
> 5. Re: RT-Users Digest, Vol 7, Issue 37 (Paul Williams)
> 6. Re: History not displayed when visiting merged
> ticket
> (Vivek Khera)
> 7. help - RTFM - linking articles TO articles (Hanson,
> Dave)
> 8. Re: Accessing postgres DB for Excel reports (Vivek
> Khera)
> 9. Re: Comments on resolve (Vivek Khera)
>
>
> ----------------------------------------------------------
> ------------
>
> Message: 1
> Date: Mon, 18 Oct 2004 12:57:28 -0400
> From: Jesse Vincent <jesse at bestpractical.com>
> Subject: Re: [rt-users] Duplicate Correspond/Comment entry
> on
> reply/resolve
> To: rt-users at lists.bestpractical.com
> Cc: rt-users <rt-users at lists.bestpractical.com>
> Message-ID: <20041018165728.GA17824 at pallas.eruditorum.org>
> Content-Type: text/plain; charset=utf-8
>
>
>
>
> On Mon, Oct 18, 2004 at 04:39:43PM +0200, Jrg Eichhorn
> > wrote: Hi all,
> >
> > i just updated to RT3.2.2 from 3.0.11 - the update works
> > fine, but now i have on issue when resolving tickets
> > or replying to ticket from rt, that besides the normal
> > comment/correspond entry a second empty entry is added.
> > This behavior wasn't there before the update.
> >
> > Any idea how to disable this?
>
> You enable innodb and convert your RT tables to it. RT
> requires InnoDB.
>
>
>
> >
> > Thanks for help.
> >
> >
> > Jörg Eichhorn
> > _______________________________________________
> >
>
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >
> > Be sure to check out the RT wiki at
> > http://wiki.bestpractical.com
>
> --
>
>
> ------------------------------
>
> Message: 2
> Date: Mon, 18 Oct 2004 13:11:22 -0400
> From: Jesse Vincent <jesse at bestpractical.com>
> Subject: Re: [rt-users] Attachments not sent to owners
> To: Joseph_Micciche at Progressive.com
> Cc: rt-users at lists.bestpractical.com
> Message-ID: <20041018171122.GB17824 at pallas.eruditorum.org>
> Content-Type: text/plain; charset=us-ascii
>
>
>
>
> On Mon, Oct 18, 2004 at 09:04:30AM -0400,
> > Joseph_Micciche at Progressive.com wrote: A new ticket is
> created, admin correspondence sent, I go into the ticket
> > do a Jumbo update and set a few custom fields and assign
> > an owner. The owner gets notified via global scrip
> > OnOwnerChange Notify Owner with global Template
> OwnerChange. The owner gets the email with the text from
> > the template.
> >
> > Ownerchange template:
> >
> > RT-Attach-Message: yes
>
> ...
> ..
>
> > BUT the owner never gets the attachment! This is a real
> > PITA b/c I have to send every one manually.:( Thanks for
> any help.
>
> If you look at the transaction history, you'll see that
> the comment and owner change are _different_
> transactions. And RT-Attach-Message: will only attach
> messages from the current txn.
>
> > Joe Micciche
> >
> > _______________________________________________
> >
>
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >
> > Be sure to check out the RT wiki at
> > http://wiki.bestpractical.com
>
> --
>
>
> ------------------------------
>
> Message: 3
> Date: Mon, 18 Oct 2004 14:07:35 -0300
> From: F?bio S?rgio Cruz <fabio.cruz at camara.gov.br>
> Subject: [rt-users] Muti-value custom field problem after
> 3.2.2
> upgrade
> To: "'rt-users at lists.bestpractical.com'"
> <rt-users at lists.bestpractical.com>
> Cc: Alexandre de Medeiros Ribeiro
> <alexandre.medeiros at camara.gov.br>,
> Fabiano Tomimatsu <fabiano.tomimatsu at camara.gov.br>
> Message-ID:
> <20041018171238.639BC2F01D2 at epicuro.camara.gov.br>
> Content-Type: text/plain; charset="iso-8859-1"
>
> Hi, all,
>
> I got this problem:
>
> After upgrading RT from 3.0.10 to 3.2.2, the contents of
> muti-value custom fields are shown as bound into a single
> line (no "new line" separation among the muti-values in a
> given custom field). This problem is only noticeable after
> any change is made to the content of the custom field.
>
> Did I make some mistake during the upgrade process? Or is
> this a known problem?
> Thanks for any help.
>
> Regards,
>
> Fabio Cruz
>
>
> My setup is:
>
> RT 3.2.2 (upgraded from 3.0.10)
> RedHat 9.0
> MySQL v4.0
> Apache 2.04
> Perl v5.8.0
> mod_perl v1.9907
>
>
>
> ------------------------------
>
> Message: 4
> Date: Mon, 18 Oct 2004 12:46:46 -0400
> From: Todd Chapman <rt at chaka.net>
> Subject: Re: [rt-users] Muti-value custom field problem
> after 3.2.2
> upgrade
> To: F?bio S?rgio Cruz <fabio.cruz at camara.gov.br>
> Cc: Alexandre de Medeiros Ribeiro
> <alexandre.medeiros at camara.gov.br>,
> "'rt-users at lists.bestpractical.com'"
> <rt-users at lists.bestpractical.com>, Fabiano
> Tomimatsu
> <fabiano.tomimatsu at camara.gov.br>
> Message-ID: <20041018164646.GI10762 at chaka.net>
> Content-Type: text/plain; charset=iso-8859-1
>
> This has been fixed in SVN. See my patches:
>
> http://rt3.fsck.com/Ticket/Display.html?id=6165
> http://rt3.fsck.com/Ticket/Display.html?id=6166
>
> -Todd
>
> On Mon, Oct 18, 2004 at 02:07:35PM -0300, Fábio Sérgio
> > Cruz wrote: Hi, all,
> >
> > I got this problem:
> >
> > After upgrading RT from 3.0.10 to 3.2.2, the contents of
> > muti-value custom fields are shown as bound into a
> > single line (no "new line" separation among the
> > muti-values in a given custom field). This problem is
> > only noticeable after any change is made to the content
> > of the custom field.
> > Did I make some mistake during the upgrade process? Or
> > is this a known problem?
> > Thanks for any help.
> >
> > Regards,
> >
> > Fabio Cruz
> >
> >
> > My setup is:
> >
> > RT 3.2.2 (upgraded from 3.0.10)
> > RedHat 9.0
> > MySQL v4.0
> > Apache 2.04
> > Perl v5.8.0
> > mod_perl v1.9907
> >
> > _______________________________________________
> >
>
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >
> > Be sure to check out the RT wiki at
> http://wiki.bestpractical.com
>
>
> ------------------------------
>
> Message: 5
> Date: Mon, 18 Oct 2004 13:03:36 -0500
> From: Paul Williams <paul.williams at uwex.edu>
> Subject: [rt-users] Re: RT-Users Digest, Vol 7, Issue 37
> To: rt-users at lists.bestpractical.com
> Message-ID:
> <5.2.1.1.2.20041018124610.01cd6e28 at imap.uwex.edu>
> Content-Type: text/plain; charset="us-ascii";
> format=flowed
>
> At 12:00 PM 10/14/2004 -0400, you wrote:
> >Date: Wed, 13 Oct 2004 22:20:28 -0400
> >From: seph <seph at directionless.org>
> >Subject: [rt-users] Re: requesttracker gets lost in
> Tickets option >To: Paul Williams <paul.williams at uwex.edu>
> >Cc: rt-users at lists.bestpractical.com
> >Message-ID: <w52u0syca6r.fsf at lame.message.id>
> >Content-Type: text/plain; charset=us-ascii
> >
> > > I have installed Requesttracker 3.2.2, on a Redhat
> > > Linux AS 2.1 system. I am running Apache 1.3.31
> > > (compiled and installed from source), and I am using
> > mod_perl 1.29. >
> > > I have installed perl-5.8.5 into its own tree at
> > > /usr/local/perl5/perl5.8.5 (I also modifed
> /usr/bin/perl to point to that perl). >
> >I believe you'll need to rebuilt mod_perl against that
> perl install as >well.
> >
> >seph
>
> Yes, I had already rebuilt mod_perl using apache and
> perl-5.8.5.
>
> If I check the apache logs I see that when I click on any
> link I see a corresponding entry in the log. Unless I
> click on the Tickets link. When I click on Tickets, the
> cpu jumps to near 100% on one of the httpd processes and I
> do not see a corresponding entry for Build.html. Then I
> need to restart apache before any link will work.
>
> For example, the access log shows
>
> If I click on Tools I see
> x.x.x.x - - [18/Oct/2004:13:02:32 -0500] "GET
> /NoAuth/webrt.css HTTP/1.1" 200 7316
> x.x.x.x - - [18/Oct/2004:13:02:32 -0500] "GET
> /Tools/Offline.html HTTP/1.1" 200 7618
>
> If I click on Admin, I see
> x.x.x.x - - [18/Oct/2004:13:02:37 -0500] "GET
> /NoAuth/webrt.css HTTP/1.1" 200 7316
> x.x.x.x - - [18/Oct/2004:13:02:37 -0500] "GET /Admin/
> HTTP/1.1" 200 6687
>
> But if I click on Tickets, I only see
> x.x.x.x - - [18/Oct/2004:13:02:45 -0500] "GET
> /NoAuth/webrt.css HTTP/1.1" 200 7316
>
>
> It appears that the software gets hung up in the
> Build.html module. Is there a way to generate output so
> one can see where it might be bogging down?
>
> I have checked over the RT_SiteConfig.pm file a number of
> times but haven't found some place where I may have
> entered the wrong value.
>
> Any help is appreciated.
>
> paulw
>
>
>
>
> ------------------------------
>
> Message: 6
> Date: Mon, 18 Oct 2004 14:12:24 -0400
> From: Vivek Khera <vivek at khera.org>
> Subject: Re: [rt-users] History not displayed when
> visiting merged
> ticket
> To: RT-Users (E-Mail) <rt-users at lists.bestpractical.com>
> Message-ID:
> <434D39EF-2131-11D9-8C4A-000A9578CFCC at khera.org>
> Content-Type: text/plain; charset="us-ascii"
>
> we observed this with DBIx::SearchBuilder 1.10. Upping to
> 1.11 fixed it.
>
> On Oct 15, 2004, at 11:50 AM, Jesse Vincent wrote:
>
> >
> >
> >
> > On Fri, Oct 15, 2004 at 11:43:00AM -0400, Bret Martin
> wrote: >> RT 3.2.1: when I visit a merged ticket number,
> the metadata is >> displayed, but no history. I have to
> visit the ticket into which the >> ticket was merged to
> see the merged history for the two tickets. For >>
> example: >>
> >> - Merge ticket #264 into #205
> >>
> >> - Type "264" into the search box: only metadata is
> displayed, no >> history
> >
> >
> > That's not right. That's a bug. Can you poke a bit more
> > and see if you can find out what's going on?
> >
> >>
> > _______________________________________________
> >
>
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >
> > Be sure to check out the RT wiki at
> http://wiki.bestpractical.com >
> Vivek Khera, Ph.D.
> +1-301-869-4449 x806
>
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> ------------------------------
>
> Message: 7
> Date: Mon, 18 Oct 2004 13:57:24 -0400
> From: "Hanson, Dave" <Dave.Hanson at ogs.state.ny.us>
> Subject: [rt-users] help - RTFM - linking articles TO
> articles To: "'rt-users at lists.bestpractical.com'"
> <rt-users at lists.bestpractical.com>
> Message-ID:
>
> <BF35BC253FBCD211A9D30008C7CF18D314A74F3E at exchsv3.ogsnet.o
> gs.state.ny.us>
>
> Content-Type: text/plain; charset="iso-8859-1"
>
> I just installed RTFM and am evaluating some of the
> features. Right now I am snagged on one thing:.
>
> Linking articles to articles: in response to "Enter
> Articles or URIs to link Articles to. Seperate multiple
> entries with spaces" I enter integers, but they only seem
> to refer to tickets, not articles. What is the secret to
> linking an article to another article? THANKS!
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> ------------------------------
>
> Message: 8
> Date: Mon, 18 Oct 2004 14:15:50 -0400
> From: Vivek Khera <vivek at khera.org>
> Subject: Re: [rt-users] Accessing postgres DB for Excel
> reports To: RT-Users (E-Mail)
> <rt-users at lists.bestpractical.com> Message-ID:
> <BE05AB7A-2131-11D9-8C4A-000A9578CFCC at khera.org>
> Content-Type: text/plain; charset="us-ascii"
>
>
> On Oct 18, 2004, at 2:38 AM, Ben Robson wrote:
>
> > Does anyone have any
> > experiences/pointers/documentation/etc... that might
> point me in the right direction? >
>
> What exactly is your issue? Getting ODBC talking to
> postgres? What queries to run? Please elaborate on
> exactly what your problem is.
>
> You might be best off by defining some views in postgres
> for your PHB to query, so he doesn't have to do any
> complex query configuration.
>
> Vivek Khera, Ph.D.
> +1-301-869-4449 x806
>
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> ------------------------------
>
> Message: 9
> Date: Mon, 18 Oct 2004 14:17:17 -0400
> From: Vivek Khera <vivek at khera.org>
> Subject: Re: [rt-users] Comments on resolve
> To: RT-Users (E-Mail) <rt-users at lists.bestpractical.com>
> Message-ID:
> <F186A858-2131-11D9-8C4A-000A9578CFCC at khera.org>
> Content-Type: text/plain; charset="us-ascii"
>
>
> On Oct 18, 2004, at 10:42 AM, Rajesh Menon wrote:
>
> > We are running RT 3.0.10. I would like to setup RT so
> > that when a ticket is
> > resolved, the comments are mailed to the requestor and
> > to the watchers. I
> > see an option where a link to the ticket is emailed
> > during resolve. But if
> >
>
> When you relove the ticket, change the little drop-down
> menu from "comment" to "reply".
>
> Or am I missing something?
>
> Vivek Khera, Ph.D.
> +1-301-869-4449 x806
>
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> ------------------------------
>
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