[rt-users] RT3 sending comment emails twice

George Karaolides george at otenet-telecom.com
Wed Oct 20 04:24:32 EDT 2004

Greetings all,

After an upgrade from RT2 to RT3, I am having a problem with RT sending
comment emails to queue watchers twice.  Moreover, if the comment is
sent from an outside requestor, it is sent to watchers three times.

I have tried my best to look up the problem in previous list posts and
FAQ without much success.

Relevant info:

RT running on Debian GNU/Linux "sarge" (testing), installed using the
Debian packages.

# uname -a
Linux oberon 2.4.27-1-686-smp #1 SMP Fri Sep 3 06:34:36 UTC 2004 i686

# cat /usr/share/request-tracker3/lib/RT.pm | grep VERSION
$VERSION = '3.0.11';

# perl -v
This is perl, v5.8.4 built for i386-linux-thread-multi

# perl -MDBIx::SearchBuilder -e 'print $DBIx::SearchBuilder::VERSION;'

# apache2 -v
Server version: Apache/2.0.52

# mysql -V
mysql  Ver 12.22 Distrib 4.0.21, for pc-linux-gnu (i386)

# cat /var/log/apache2/error.log | grep mod_perl | tail -n 1 | awk
'{print $7,$8,$9,$10}'
Apache/2.0.52 (Debian GNU/Linux) mod_perl/1.99_14 Perl/v5.8.4

Best regards,

George Karaolides
System Administrator

OTEnet Telecom
20 Ayias Paraskevis St.
CY-2002 Strovolos, Nicosia, Cyprus

tel:   +357 22 693333
fax:   +357 22 455686


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